SCHEDULE 1 – SERVICES
1. Solar Panel Cleaning Services:
The Supplier will make every reasonable and safe effort to clean all solar panels that can be reached on site. The Customer will allow full access to the Supplier across their site. The Supplier will make every attempt to remove all detritus from the solar panels. However, lichen, bee pollen and panels that are heavily soiled with bird droppings or droppings that have been present on the panels for some time, may not be able to be removed. In some cases, solar panels will need to be chemically cleaned and an additional charge will be agreed with the client for this. Lichen/bee pollen/excess bird dropping removal will be priced on an individual basis and does not constitute a standard solar panel clean.
Access arrangements across the site should be disclosed in full upon acceptance of any quote and made available to the Supplier for the duration of the clean. Where full access is not available through no fault of the Supplier by way of height restriction, locked gates, parked cars or similar, the Customer agrees to pay the pro rata invoice amount according to the percentage of works completed, plus 10%.
2. All Other Solar Maintenance Services:
The Supplier will make every reasonable and safe effort to carry out all agreed works on site. The Customer will allow full access to the Supplier across their site.
Access arrangements across the site should be disclosed in full upon acceptance of any quote and made available to the Supplier for the duration of the clean. Where full access is not available through no fault of the Supplier by way of height restriction, locked gates, parked cars or similar, the Customer agrees to pay the invoice in full with the invoice amount being reduced according to the percentage of works completed, plus 10%.
SCHEDULE 2 – CHARGES
- CHARGES FOR THE SERVICES
The Supplier shall charge the Customer for the Services it provides as per the quote provided to the Customer for the provision of the Services. Any Services rendered or charges incurred outside of the original quote will be charged at the Supplier’s published price list in force at the date of the provision of the Services or as may otherwise be agreed by the Supplier in writing.
Where the Supplier arrives on site and is unable to complete any works through lack of information from the Customer, an inability to access site or through any other reason beyond the control of the Supplier, the Customer will be charged a call-out fee of $350.00 per person, plus the full cost of any accommodation costs, access, plant or machinery hire and any associated haulage costs, in full.
Where the Supplier arrives on site and is work starting is delayed the site due to incorrect access details, on-site staff being unavailable for site inductions etc, or any other issue which is not the fault of the Supplier, the Customer will be charged a fee of $55.00. per hour, per person. This will start 30 minutes after their arrival time on site. Verification of arrival time will be according to the Supplier vehicle tracker data.
Where the Customer cancels a service with less than 72 hours before the time that works are due to commence, the Customer will be liable to pay 25% of the total invoice amount, plus any charges for any parts purchased, access, plant or machinery hire and any associated haulage costs, hotel costs or any other non-refundable cost that the Supplier incurs in-line with the cancelled service, (plus V.A.T.).
Where third party contractors activities cross and prevent the Supplier from completing an area of works, the Customer agrees to pay the invoice in relation to the time lost or proportion of works not completed and a re-visit fee may need to be negotiated between the parties.
- INVOICING ARRANGEMENTS
Orders over the value of $5,000.00 will require a 25% deposit invoice to be paid 7 days prior to the Services commencing. Orders over the value of $10,000.00 will require a 50% deposit invoice to be paid 7 days prior to works commencing. unless otherwise agreed by the Supplier and the decision to do so is made entirely at their discretion.
All parts supplied by the Supplier for repairs or replacements will be payable no less than 7 days prior to planned works commencing. If delivery times for the parts are longer than 7 days, the client will be informed accordingly and a suitable date arranged for the repair/replacement.
All invoices for the above measures will be sent to the client upon agreement of works.
All balance invoices will be emailed to the Customer upon completion of the Services and these must be paid within 30 days of receipt of invoice via wire transfer.
Your company may be subject to a credit limit. The Supplier will not carry out on-going Services which may take you beyond your credit limit. For further Services to be completed, the Customer must make payment and reduce their outstanding balance. Invoices that are not paid on time may be liable to late payment charges. If payment is still not made, the Customer may be charged with legal action.
Payment terms and processes are as follows:
1. All invoices to be paid within 30 days, unless otherwise specified and agreed in writing by the Supplier.
2. Where payment is not made, a payment reminder will be issued on day 31 for payment to be made within 7 days.
3. If payment has still not made, a 10% charge will be added to the Client’s account on day 38.
4. If payment is not made by day 45, an application will be made to the relevant Court and papers will be sent to the Client.
If differing payment terms are agreed other than 30 days, the above time-frame intervals for each stage of invoice non-payment will still hold true.
- LIMIT OF LIABILITY
Subject to the above, the Supplier shall not be liable to the Customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the provision of the Services for any indirect or consequential losses, including, but not limited to loss of profits or loss of sales or business, loss of or damage to goodwill; or any other indirect or consequential loss.
Save for liability that cannot be excluded at law, the Supplier’s total liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the provision of the Services shall be limited to One hundred per cent (100%) of the Charges paid by the Customer to the Supplier for the provision of the Services in accordance with this quote.